Shipping, delivery & returns

Our standard shipping time is 3-5 working days within the UK. We offer express 1-2 day delivery within the UK for orders placed before 12.00pm the day previous (weekdays only). International shipping, USA & Europe please see terms below. 

We are convinced that you will love your purchase, but in the unlikely event that you are not completely satisfied, please email info@ostendclothing.com / WhatsApp message 07733674123, with your name, order number and reason for returning before you return your goods. We will offer you an exchange or refund within 14 days of purchase. We can only accept returns where the product comes back to us in its original condition, with all tags still attached.

Consumer rights

As a consumer, you withhold the right to return your product within 14 days of delivery. For more information regarding refunds and returns, please refer to our section named ‘shipping, delivery & returns’. 

If the product is out of stock or if there was a price error on our website, we will inform you via email. If you have already paid for the product, we will refund you and any delivery costs as soon as possible. 

Price

The price of each product on the website does not include delivery costs. Delivery costs are laid out for the customer in full at the checkout, before you confirm your order. For more information on delivery charges, please refer to our section named ‘shipping, delivery & returns’. 

Import charges

Please note that international orders, ordered anywhere outside of the UK (including the EU), may be subject to customs or import duties and tax charges once they have reached their destination country. We do not cover this cost, nor do we take any responsibility for this cost. These costs are determined by the receiving country and costs of this kind vary from country to country, therefore we cannot give any recommendation or advice on these charges. If you have any specific queries, we recommend getting in touch with your local customs office.